NexyBay Home Records support for records that look missing
Confirm that you opened the exact app address in the same browser and browser profile used before. Different profiles and devices have separate local storage.
Support & Feedback
NexyBay Home Records support, problem reports, and feedback
NexyBay Home Records support starts with the quick checks below. When something still is not clear, send a message with the steps you took and what you expected to happen.
Changing devices or browsers
Create a current backup on the original device, move the backup file safely, then use the restore feature in the new browser or device.
Before clearing browser data
Stop and create a backup first. Clearing site data can remove the working records stored in the browser.
Send a message
Describe the issue in plain language
For a problem report, include the device type, browser name, the section you were using, the steps you followed, and what appeared on screen.
Please do not send: backup files, passwords, Social Security numbers, payment card information, bank details, or private household records.
Submitting this form sends your name, email address, topic, and message to the site administrator by email. Name and email are optional unless you want a reply.
Read the frequently asked questions →